FAQ
1
How long is the lead time for customized orders? Can overseas customs clearance be done?
Custom orders take 15-20 days (adjusted according to requirements); we can provide a complete set of export customs clearance documents.
2
Is there any additional support?
We provide industry information, sales techniques, and online and offline marketing planning support.
3
How long is the warranty? How fast is the after-sales response?
2-year warranty (better than the industry average), after-sales response within 4 hours.
4
What if the shipping cost is high?
For SWGJ brand purchases or large-volume orders, we can cover part of the shipping costs.
5
Are the prices competitive? Are there discounts?
We guarantee the lowest price in the industry; if the price is higher, we will refund the full amount. Bulk purchases enjoy tiered discounts.
6
Can I apply for samples?
3-4 popular products are available for free samples each month; only a small shipping cost is required.
7
Can you provide an inventory catalog and actual product photos?
Contact customer service to obtain the latest inventory catalog and actual product photos.
8
Do you support customization? Can you produce in large quantities?
ODM/OEM customization is available; monthly production capacity is 100,000 units. Guaranteed delivery time with a contract; compensation for late delivery.
9
Does the product have certifications? How is the quality guaranteed?
ATEX, FCC, CE, RHOS, ISO9001 and other certifications; 2-year warranty.
We specialize in video surveillance, with extensive experience in R&D, production, sales, and technical services, and we are a full-range original manufacturer of security equipment.
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Contact Us
Tel: +86 155 8895 9757
Email: info@swgjcamera.com
Add: Lixia District, Jinan City, Shandong Province